SERP

How many essential positions are in the Station Emergency Response Plan

• 7

• 10

• 9

• 8

Station Emergency Response Plan (____):

The -------------------- is the first envelope to be actioned

• Response Coordinator

• Quick Response Checklist

• Assistance Coordinator

• Accident Site Checklist

According to SERP, Who is responsible to manage the station response:

• Station Manager

• Response Coordinator

• Airport Authority

• Ground Handling

Components of the response: (2)
Clue: 85% / 15%

• Customer Response

• Technical Response

• Investigation Response

• Humanitarian Response

It would be inappropriate for me to answer. I can give you the email of our Corporate Communications representatives.  They will call you as soon as they possibly can”.

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

Some considerations when working with family members are (3):

• Refrain from reassuring them that everything will be all right

• Be patient and polite

• Give them false hope

• Refrain from minimizing the situation

What´s considered as Critical Information? (3)

• Persons on board.

• Estimated Fuel.

• Number of checked Baggage.

• Dangerous Goods.

• Type of aircraft.

When planning to build a new Passenger Centre at the airport, it should include the following features:

• A private area away from the public eye

• Washroom facilities

• Security measures

• Telecommunication facilities like telephones

• Wireless internet access (Wifi)

Systems Operations Control