EOP: Claim Letter

Which of the following is the most appropriate way to start a claim letter?

• I am writing to complain about...

• I am very disappointed with...

• I am requesting a refund for...

• I am writing to inform you of a problem with...

Which of the following expressions should not be used in the opening of a claim letter?

• I am demanding a refund.

• I am very angry about...

• I am a loyal customer, and I expect better.

• I am writing to you today to express my dissatisfaction with...

Which of the following is the best way to state the focus of your claim letter?

• I am writing to complain about a product that I purchased from your company.

• I am requesting a refund for a product that I purchased from your company, which was defective.

• I am requesting a replacement for a product that I purchased from your company, which was damaged in shipping.

• I am writing to inform you of a problem with a service that I received from your company.

When stating the focus of your claim letter, it is important to be:

• specific

• concise

• objective

• all of the above

Which of the following is the best way to request action from the reader of your claim letter?

• I would like to request a refund for the defective product.

• I would like to request a replacement for the damaged product.

• I would like to request a correction to the problem with the service that I received.

• all of the above

When requesting action from the reader of your claim letter, it is important to be:

• clear

• specific

• reasonable

• all of the above

Which of the following is the most appropriate way to close a claim letter?

• Thank you for your time and attention to this matter.

• I look forward to hearing from you soon.

• I am confident that you will resolve this issue to my satisfaction.

• all of the above

Which of the following expressions should not be used in the closing of a claim letter?

• I will not hesitate to contact the Better Business Bureau if this matter is not resolved to my satisfaction.

• I will never do business with your company again.

• I demand a refund immediately.

• none of the above

Which of the following expressions is most likely to get the reader's attention?

• I am writing to inform you of a problem with...

• I am very disappointed with...

• I am requesting a refund for...

• My experience with your company has been extremely frustrating.

Which of the following expressions should be avoided in the opening of a claim letter?

• I am writing to you today to express my dissatisfaction with...

• I am a loyal customer, and I expect better.

• I am very angry about...

• This is the last time I will do business with your company.