EOP: Claim Letter
Quiz
•
English
•
University
•
Practice Problem
•
Hard
hendra doy
Used 1+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the most appropriate way to start a claim letter?
I am writing to complain about...
I am very disappointed with...
I am requesting a refund for...
I am writing to inform you of a problem with...
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following expressions should not be used in the opening of a claim letter?
I am demanding a refund.
I am very angry about...
I am a loyal customer, and I expect better.
I am writing to you today to express my dissatisfaction with...
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the best way to state the focus of your claim letter?
I am writing to complain about a product that I purchased from your company.
I am requesting a refund for a product that I purchased from your company, which was defective.
I am requesting a replacement for a product that I purchased from your company, which was damaged in shipping.
I am writing to inform you of a problem with a service that I received from your company.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When stating the focus of your claim letter, it is important to be:
specific
concise
objective
all of the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the best way to request action from the reader of your claim letter?
I would like to request a refund for the defective product.
I would like to request a replacement for the damaged product.
I would like to request a correction to the problem with the service that I received.
all of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When requesting action from the reader of your claim letter, it is important to be:
clear
specific
reasonable
all of the above
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the most appropriate way to close a claim letter?
Thank you for your time and attention to this matter.
I look forward to hearing from you soon.
I am confident that you will resolve this issue to my satisfaction.
all of the above
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