
Front office managment
Authored by Firdavs Shokirov
Other
8th - 12th Grade
Used 4+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a responsibility of the front office department?
Checking guests in and out
Managing guest reservatio
Handling guest complaints
Managing the hotel's financial operations
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The front office department is responsible for ensuring guest satisfaction during their stay
true
false
I don't know
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Front Office Department?
Department in a hotel which is situated at the front part of the hotel and it's duty is to sale the rooms of the hotels.
Department in a hotel which is situated at the back of hotel and it's duty to sell Food and Beverage.
Department in a hotel which is handling finance of the hotel.
Department in a hotel which is situated at the front of the hotel and it's duty to clean rooms
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one below the person who has duty to handle reservation?
Reservation Officer
Bell boy
Front Desk Agent
Concierge
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____.
Night audio
Night audit
Night desk
Night operation
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
what is the meaning of term Bell desk?
An extension of front desk that deals with personalized guest services.
An extension of front desk that deals with personalized guest services.
A male attendant to park and clean the car.
An old reservation system for hotel accommodations
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
what is the meaning of term Account receivables
It is a report of accounts that represents ending balance of each account in the list. It is prepared at the end of an accounting period.
An extension of front desk that deals with personalized guest services.
The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services.
It is a report of accounts that represents ending balance of each account in the list. It is prepared at the end of an accounting period.
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