7. A technician has spent hours trying to resolve a computer issue for the company’s Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

A. Continue researching the issue

B. Repeat the iterative processes

C. Inform the CEO the repair will take a couple of weeks

8. An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?

B. Clone any impacted hard drives

C. Contact the cyber insurance company

10. A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?

A. Configure the network as private

C. Grant the network administrator role to the user

D. Create a shortcut to public documents

15. A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?

B. Dual in-line memory module failure

18. A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user?

B. Navigate to the Windows 10 Settings menu, select the Accounts submenu, select Sign in options, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.

A. Navigate to the Control Panel utility, select the Security and Maintenance submenu, select Change Security and Maintenance settings, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete

C. Navigate to the Windows 10 Settings menu, select the Update & Security submenu select Windows Security, select Windows Hello Fingerprint and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete

D. Navigate to the Control Panel utility, select the Administrative Tools submenu, select the user account in the list, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.

19. A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user’s PC is infected with ransorrrware. Which of the following should the technician do FIRST?

B. Schedule automated malware scans

22. A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

D. Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

A. Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin

HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run

C. Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

23. A technician is unable to join a Windows 10 laptop to a domain Which of the following is the MOST likely reason?

B. The laptop has Windows 10 Home installed

A. The domain’s processor compatibility is not met

C. The laptop does not have an onboard Ethernet adapter

D. The Laptop does not have all current Windows updates installed

25. The command cat CompTIA. txt was issued on a Linux terminal. Which of the following results should be expected?

B. The contents of the text comptia. txt would be displayed.

A. The contents of the text comptia.txt will be replaced with a new blank document

C. The contents of the text comptia.txt would be categorized in alphabetical order.

D. The contents of the text comptia. txt would be copied to another comptia. txt file

26. A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened while browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?

B. Investigate what the interface is and what triggered it to pop up

A. Shut down the infected computer and swap it with another computer

C. Proceed with initiating a full scan and removal of the viruses using the presented interface

D. Call the phone number displayed in the interface of the antivirus removal tool

27. During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should:

A. set AirDrop so that transfers are only accepted from known contacts

B. completely disable all wireless systems during the flight

C. discontinue using iMessage and only use secure communication applications

D. only allow messages and calls from saved contacts

31. Upon downloading a new ISO, an administrator is presented with the following string: 59d15a16ce90cBcc97fa7c211b767aB Which of the following BEST describes the purpose of this string?

D. Digital signature verification

33. A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat?

B. Provide a sample to the antivirus vendor.

A. Run a startup script that removes files by name.

C. Manually check each machine.

D. Monitor outbound network traffic.

37. A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?

D. Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do Nothing

A. Within the Power Options of the Control Panel utility click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never

B. Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never

C. Within the Power Options of the Control Panel utility select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never

38. A technician is investigating an employee’s smartphone that has the following symptoms • The device is hot even when it is not in use. •Applications crash, especially when others are launched • Certain applications, such as GPS, are in portrait mode when they should be in landscape mode Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Select TWO).

C. Close unnecessary applications

E. Update the device’s operating system

39. A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

A. The smartphone’s line was not provisioned with a data plan

B. The smartphone’s SIM card has failed

C. The smartphone’s Bluetooth radio is disabled.

D. The smartphone has too many applications open

41. A company wants to remove information from past users’ hard drives in order to reuse the hard drives Witch of the following is the MOST secure method

D. Deleting all files from command-line interface

42. A user’s mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future? (Select TWO).

E. Block a third-party application installation

B. Disable biometric authentication

C. Require a PIN on the unlock screen

43. A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Select TWO).

B. Disconnecting the computer from the power source

C. Placing the PSU in an antistatic bag

E. Removing dust from the ventilation fans

48. A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?

C. Ask the user to click in the Search field, type Check for Updates, and then press the Enter key

A. Have the user consider using an iPad if the user is unable to complete updates

B. Have the user text the user’s password to the technician.

D. Advise the user to wait for an upcoming, automatic patch

Exam Prep Quiz

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OPEN ENDED QUESTION

1 min • Ungraded

First and Last Name

Evaluate responses using AI:

OFF

MULTIPLE CHOICE QUESTION

1 min • 10 pts

1.A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?

A. Increase the paging file size

B. Run the chkdsk command

C. Rebuild the user’s profile

D. Add more system memory.

E. Defragment the hard drive.

MULTIPLE CHOICE QUESTION

1 min • 10 pts

2. An organization is centralizing support functions and requires the ability to support a remote user’s desktop. Which of the following technologies will allow a technician to see the issue along with the user?

A. RDP

B. VNC

C. SSH

D. VPN

MULTIPLE CHOICE QUESTION

1 min • 10 pts

3. A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

A. Encryption

B. Wi-Fi channel

C. Default passwords

D. Service set identifier

MULTIPLE CHOICE QUESTION

1 min • 10 pts

4. As part of a CYOD policy a systems administrator needs to configure each user’s Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings?

A. Use Settings to access Screensaver settings

B. Use Settings to access Screen Timeout settings

C. Use Settings to access General

D. Use Settings to access Display.

MULTIPLE CHOICE QUESTION

1 min • 10 pts

5. The network was breached over the weekend System logs indicate that a single user’s account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?

A. Encryption at rest

B. Account lockout

C. Automatic screen lock

D. Antivirus

MULTIPLE CHOICE QUESTION

1 min • 10 pts

6. A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

A. Privacy

B. Indexing Options

C. System

D. Device Manager

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Exam Prep Quiz

First and Last Name

2. An organization is centralizing support functions and requires the ability to support a remote user’s desktop. Which of the following technologies will allow a technician to see the issue along with the user?

3. A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

4. As part of a CYOD policy a systems administrator needs to configure each user’s Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings?

5. The network was breached over the weekend System logs indicate that a single user’s account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?

6. A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

7. A technician has spent hours trying to resolve a computer issue for the company’s Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

8. An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?

9. A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?

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