Exam Prep Quiz

First and Last Name

1.A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?

• A. Increase the paging file size
• B. Run the chkdsk command
• C. Rebuild the user’s profile
• D. Add more system memory.
• E. Defragment the hard drive.

2. An organization is centralizing support functions and requires the ability to support a remote user’s desktop. Which of the following technologies will allow a technician to see the issue along with the user?

• A. RDP
• B. VNC
• C. SSH
• D. VPN

3. A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

• A. Encryption
• B. Wi-Fi channel
• C. Default passwords
• D. Service set identifier

4. As part of a CYOD policy a systems administrator needs to configure each user’s Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings?

• A. Use Settings to access Screensaver settings
• B. Use Settings to access Screen Timeout settings
• C. Use Settings to access General
• D. Use Settings to access Display.

5. The network was breached over the weekend System logs indicate that a single user’s account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?

• A. Encryption at rest
• B. Account lockout
• C. Automatic screen lock
• D. Antivirus

6. A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

• A. Privacy
• B. Indexing Options
• C. System
• D. Device Manager

7. A technician has spent hours trying to resolve a computer issue for the company’s Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

• A. Continue researching the issue
• B. Repeat the iterative processes
• C. Inform the CEO the repair will take a couple of weeks
• D. Escalate the ticket

8. An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?

• A. Encrypt the files
• B. Clone any impacted hard drives
• C. Contact the cyber insurance company
• D. Inform law enforcement

9. A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?

• A. afc
• B. Xcopy
• C. git clone
• D. Robocopy