English for Tourism 2

A porter is also called __________.

• A desk clerk

• A bellboy

• A room attendant

• A concierge

Tags

CCSS.L.1.6

CCSS.L.3.6

CCSS.L.4.6

CCSS.L.K.5A

Which is a hotel manager’s responsibility?

• is responsible for bookings and bills.

• shows guests to the room and carries guests’ luggage.

• deals with customer complaints

• give guests information and assists them with bookings

Tags

CCSS.L.1.6

CCSS.L.3.6

CCSS.L.4.6

CCSS.L.K.5A

“My job is about to make sure that bedrooms are kept clean and tidy and stocked up with everything guests might need during their stay. It’s quite hard work, but I feel happy to meet friendly people.” According to the description, which position is the hotel staff talking?

• room attendant

• housekeeper

• desk clerk

• concierge

Tags

CCSS.RI.11-12.5

CCSS.RI.6.5

CCSS.RI.7.5

CCSS.RI.8.5

CCSS.RI.9-10.5

I need _______to get on to a plane.

• a driving license to drive a car

• a passport to enter into certain countries.

• a visa

• a boarding card

Tags

CCSS.L.1.6

CCSS.L.3.6

CCSS.L.K.5A

Victoria needs _______ to enter the United States this summer

• a driving license to drive a car

• a passport to enter into certain counties.

• an immunization against diseases

• a visa

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

Choose the appropriate sentence for making this conversation completely.

Travel agent: Can I have the full name of all the people travelling, please?

Mr. Anderson: ......................................................

• There are five people.

• My date of birth is 20 february,2002 and Linda's is 1 January 1995.

• My name is Thomas Anderson and my friend's is Linda Choppra.

• Here's my credit card

Tags

CCSS.L.1.6

CCSS.L.3.6

Choose the appropriate sentence for making this conversation completely.

Receptionist: Are you checking out now, madam?

Malee: ........................................................

• Yes, I am.

• Yes, I do.

• No, I don't.

• No, they aren't

Choose the appropriate sentence for making this conversation completely.

Desk clerk: __________

Guest: Room 422

• What is your telephone number?

• How would you like to pay?

• Can I help you in any other way?

• What room were you staying in?

Tags

CCSS.L.1.6

CCSS.L.3.6

Choose the appropriate sentence for making this conversation completely.

Q: __________ is check-in and check-out?

A: Check-in time is 3 p.m. and check-out is 11. A.m.

• Where

• How

• Which

• What time

Tags

CCSS.L.11-12.2B

CCSS.L.6.2B

CCSS.L.7.2B

CCSS.L.8.2C

CCSS.L.9-10.1.C

Choose the appropriate sentence for making this conversation completely.

Q: Are early check-in and late check-out available?

A: Yes, for an additional ________. Please ask at reception

• annulment

• obtainable

• upgrade

• fee

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4