CORRECT DOCUMENTATION OF VEHICLE DAMAGES

You called the client, verified the two key pieces of information, and was transferred to a different extension, should you provide the two key pieces of information again?

• Point of Impact

• If wheels will roll

• If airbags were deployed

• All of the above

When's the best time to actually attempt to complete the missing vehicle damages information?

Upon pulling up the case recap, you have noticed that the wheels will not roll was tagged as unknown, what do you need to do when speaking with the storage yard?

• Leave it as it is since it’s not blank anyway

• Confirm if the wheels will not roll

• Inform the storage yard that it’s tagged as unknown on our end

• None of the above

What do you say/ do if the SY/ SP answered they do not know if the wheels will roll?

At which part of the Dynamics can you scan if there are any missing vehicle information?

• Dynamics dashboard

• Dynamics Location Information

• Dynamics Case Recap

• Dynamics Automated Activity

Do you document you attempt to ask for the missing vehicle information?

You called the client, verified the two key pieces of information, and was transferred to a different extension, should you provide the two key pieces of information again?

• YES

• NO

Why is there a need to verify 2 key pieces information twice when you get transferred to a different department?

If the wheels won't roll, do you need to probe which wheel won't roll?

• YES

• NO

What is the logic behind asking which wheel will not roll if it's already indicated in the case recap that "wheels will not roll"?