Elements of Communication

In a corporate setting, effective communication involves more than just discussions in meeting rooms.

• True

• False

Which of the following is considered a form of verbal communication?

• gesturing

• whispering softly

• maintaining eye contact

• shaking hands

Is email a channel of communication?

• Yes

• No

What is the primary purpose of communication in a corporate setting?

• To send messages between employees and management

• To establish contact between team members

• To use corporate email systems

• To sell company products

When Sarah sends an email to John explaining the new project requirements, and John understands exactly what is needed from him, this is __________________ communication.

• good

• misunderstood

• effective

• confusing

These are the medium or the means, such as personal or non-personal, verbal or non-verbal, in which the encoded message is conveyed.

• Channel

• Message

• Interference

• Speaker

These are the reactions, responses, or information provided by the receiver.

Identify the speaker in the context of a communication process.

• the individual or entity that initiates the message

• the medium through which the message is conveyed

• the feedback given by the audience

• the environment in which communication takes place

In the context of a company-wide email, define message as an element of communication.

• the main content or information the email intends to convey

• the employees who receive the email

• the feedback or replies from the employees

• the initiation of the email communication process

In the context of a phone conversation, define channel.

• the topic being discussed during the call

• the phone network that enables the call to happen

• the feedback given by the person on the other end of the line

• the initiation of the phone call