Hospitality and Tourism Voc. 1

Travel done for rest and relaxation

• Pleasure Travel

• Business Travel

• Independent Business

• Recreation

Total customer experience with a business

• Souvenir

• Upselling

• Tourist Attraction

• Customer Service

A sells technique whereby a seller induces a customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sell.

• Peak

• Upselling

• Advertising

• Package

Season with the highest demand

• Off-season

• Franchisee

• Peak

• Venue

A business that has only one location and one unit

• Chain

• Franchisee

• Independent Business

• Brand

A business that has more than one location under the same name and ownership

• Chain

• Independent Business

• Franchisee

• Venue

The location in the room where the food and beverage is available

• Food and Beverage Industry

• Station

• Target Market

• Hospitality

Businesses that buy consumer goods and services and sell them to ultimate consumers

• Chain

• Independent Business

• Retail

• Brand

Someone who arranges travel for a person or group

• Travel Agent

• Venue

• Hospitality

• Independent Business

A place to visit that is popular with tourists

• Independent Business

• Vacation

• Venue

• Tourist Attraction