Sell Away LAP Quiz

The salesperson spends TIME LEARNING about their product and their customers.

• Planned Communication

• Strong-Arm Tactic

• Personalized

• Ultimate Consumption

INTERACTION with the customer, usually face-to-face or over the phone.

• Strong-Arm Tactic

• Personalized Communication

• Planned Communication

• Ultimate Consumption

Attempts to pressure customers into making a purchase

• Planned Communication

• Personalized Communication

• Strong-Arm Tactic

• Ultimate Consumption

The process or activity of using goods and services for PERSONAL consumption.

• Planned Communication

• Personalized Communication

• Strong-Arm Tactic

• Ultimate Consumption

Capable of being touched, smelled, tasted, seen, or heard

• Goods

• Services

• Intangible Goods

• Tangible Goods

Not capable of being detected through the senses.

• Goods

• Services

• Intangible Goods

• Tangible Goods

Responding to consumer needs and wants

• Selling

• Resale

• Customer Knowledge

• Product Knowledge

The process of selling again

• Selling

• Resale

• Customer Knowledge

• Product Knowledge

Knowing your product inside and out

• Selling

• Resale

• Product Knowledge

• Customer Knowledge

Knowing your customer

• Selling

• Resale

• Product Knowledge

• Customer Knowledge