QUALSERV

this industry is large and fast-growing. It refers to a variety of services and businesses focusing on customer satisfaction

• Tourism

• Hospitality

is a significant economic activity of the travel, lodging, retail, and entertainment subsectors supplying the needs of tourists.

• Tourism

• Tourist

• Hospitality

• Hotel

A tourism product involves other sectors in its production, and a single enterprise cannot provide it.

• Manufactured by Many Producers

• Absence of Ownership

• Seasonality

• Perishability

products are primarily services and cannot be separated from the person or company that provides them

• Inseparability

• Intangibility

• Variability

• Absence of Ownership

is the decisive change in the process to improve the reliability or confidence of the outcome

• Quality assurance

• Quality planning

• Quality Control

• Quality improvement

it pertains to the continuing effort to uphold a process’s reliability and integrity in achieving an outcome.

• Quality Control

• Quality improvement

• Quality planning

• Quality assurance

Quality management dont aims to guarantee that all the organization’s stakeholders collaborate to improve the company’s processes, culture, products, and services to achieve the long-term success that stems from customer satisfaction

• TRUE

• FALSE

TQM aims to hold all parties involved in the production process accountable for the overall quality of the final product or service

• TRUE

• FALSED

All employees participate in working toward the business goals

• Total Employee Involvement and Empowerment

• Total Employeer Individual and Empowerment

• Total Employee Indirect and Empowerment

• Total Employee Involving and Empowerment

oversees different organizational activities and tasks to ensure that products and services are consistent

(a)