
SEC 10 revision quiz
Authored by Hayley Cope
Business
8th Grade
Used 1+ times

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9 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a retail channel?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is an SME?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is not a retail occupation ?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are socio-demographic factors ?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in the retail selling process?
Opening (meet and greet)
Explain product features
Understanding customers needs
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a consequence of bad customer service?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you deal with a dissatisfied customer?
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