Ch 3 Selling and Service

Quiz
•
Mathematics
•
10th Grade
•
Medium
+1
Standards-aligned
Robin Duncan
Used 8+ times
FREE Resource
56 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which display showcases the idea of suggestive selling?
A display with hunting gear and ballet slippers.
A display with a mannequin with a dress, necklace, & shoes on
A display with different color watches.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer needs help on how to clean a jacket she just bought. What should you suggest for her to do?
Ask the manufacturer
Look at the label
Ask a customer
Ask an employee
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Private label items:
Are often made by famous manufacturers
May have the same features as a nationally-recognized brand
Are often less expensive than national brands
All of the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following phrases might be appropriate when discussing clothing size with your customer?
You look to be about a size XX.
Have you worn this brand before? What size was most comfortable for you?
How big are you?
You wear a bigger size on the bottom than on the top.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How would you handle a situation where a customer wants a brand that you don’t carry?
Convince him that your brands are better
Get permission from him to show the items you do have that meet his needs
Tell him that he won’t find anything better than what you have
Smile and listen politely, but don’t tell him you don’t have his brand; show him your items anyway
Tell him you don’t carry that brand then excuse yourself to serve someone else
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If your store does not offer the particular product of service the customer is looking for, your first option should always be to:
Convince the customer he doesn’t need it anyway
Suggest alternatives that your store does carry
Immediately refer him to a competitor
Inform him of the drawbacks of the product he is seeking
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following are acceptable ways to ask a customer’s permission
to provide alternatives?
We don’t carry that specific brand, but may I suggest …
Is that the only brand you were interested in?
Is there anything else you were looking for?
We don’t recommend that item. May I show you a better product?
All of the above
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