CS PKT _ Sept'23 _ 2nd Fortnight

Captain took long route & the fare got increased, here the agent should reject the refund as customer is travelled

• TRUE

• FALSE

Its mandatory call the captain before refunding excess fare charged due to alternate route taken.

• TRUE

• FALSE

If customer raised a chat by mistakenly, the tagging should be under?

• General enquiry - others

• Customer request - Ride rating

• None of the above

Customer comparing the price with other competitors, what will be the disposition?

• General enquiry - others

• Customer Feedback - Suggestions

• None of the above

If the customer lost his baggage in auto & captain confirms there is no baggage found in auto, whether the agent should provide captain contact details to customer?

• Yes - agent should provide the captain number to customer

• No - agent should not provide the captain number to customer

Agent can provide the city team contact details to customer if any customer asks

• No - in any scenario agent can't provide the city team contact details

• Yes - agent can provide the details

If customer said he made the payment twice to the captain through paytm and phonepe and shared both screenshots what will be the disposition

• Cash & QR/Wallet/Online_CP Accepted_Refunded

• Digital payment & QR/Wallet/Online_Proof shared_Refunded

• Digital payment & QR/Wallet/Online_Proof not shared

Customer raised concern that the CP denied to take the alternate route which customer is guided, what will be the disposition for this scenario?

• Alternate Route/Navigation Issue - Non Live_Navigation Issue

• Baggage/Item Left, CP Not having item_Information provided

Customer said he left the his belongings in auto, cp said he is ready to deliver what would be the disposition

• CP Having Item_CX agrees to pay the fare

• CP Not having item_Information provided

Customer said captain demanded cash payment and collected the same, however customer had already made the same payment through simple pay. How much amount my agent credit if captain not connected

• Amount need to credit in wallet

• Coins need to be credited

• Both correct