telephoning

When you're done talking on the phone, you should __________. a) hold on b) wrap up the conversation c) call someone back

• a) hold on

• b) wrap up the conversation

• c) call someone back

I couldn't hear you very well. Can you please __________? a) ring me up b) speak up c) get through

• a) ring me up

• b) speak up

• c) get through

Sorry, I accidentally __________ the call when I tried to transfer it. a) hung up b) put you through c) cut off

• a) wrap up

• b) put you through

• c) cut off

I'll need to __________ my supervisor before making a decision. a) pick up b) ring up c) hold on

• a) pick up

• b) ring up

• c) hold on

After the presentation, we can __________ with any questions from the audience. a) put someone through b) wrap up the conversation c) speak up

• a) put someone through

• b) wrap up the conversation

• c) speak up

Can you please __________ a minute? I need to double-check something. a) ring me up b) pick up c) hold on

• a) ring me up

• b) pick up

• c) hold on

I couldn't reach her, so I'll try to __________ her again later. a) cut off b) ring her up c) zoom up

• a) cut off

• b) ring her up

• c) zoom up

The secretary has been trying to __________ to customer service all morning, but the line is always busy.

• a) call call the client back

• b) put the client through

• c) get the client through