Adjustment Letter

What is the purpose of an adjustment letter?

• To inform a customer that they are receiving a refund.

• To apologize to a customer for an inconvenience.

• To explain to a customer why their order was cancelled.

• All of the above.

Which of the following is NOT an example of a refund action?

• Full refund

• Partial refund

• Monetary refund

• Replacement product

Which of the following is an example of a replacement action?

• Credit to your account

• Reimbursement for your expenses

• Refund of

• Sending a new product to the customer

Which of the following is an example of a credit action?

• Full refund

• Partial refund

• Monetary refund

• Issuing a credit to the customer's account

What is the most important thing to remember when writing an adjustment letter?

• Be clear and concise.

• Be polite and professional.

• Apologize to the customer for the inconvenience.

• All of the above.

Which of the following is NOT a good way to start an adjustment letter?

• "Dear [customer name],"

• "I am writing to apologize for the inconvenience you experienced."

• "I understand that you are not satisfied with your purchase."

• "We have received your complaint and are taking it very seriously."

Which of the following is the best way to explain to a customer why they are receiving a refund?

• "We are offering you a refund because we made a mistake."

• "We are offering you a refund because you are not satisfied with your purchase."

• "We are offering you a refund because you are a valued customer."

• All of the above.

Which of the following is the best way to explain to a customer why they are receiving a replacement product? (2 answers)

• "We are sending you a replacement product because the one you received was damaged."

• "We are sending you a replacement product because the one you received was not the correct product."

• "We are sending you a replacement product because you are a valued customer."

• All of the above.

Which of the following is the best way to explain to a customer why they are receiving a credit? (2 answers)

• "We are issuing you a credit because we made a mistake."

• "We are issuing you a credit because you are not satisfied with your purchase."

• "We are issuing you a credit because you are a valued customer."

• All of the above.

Which of the following is the best way to end an adjustment letter?

• "Thank you for your understanding."

• "We appreciate your business."

• "Please do not hesitate to contact us if you have any further questions."

• All of the above.