CCS 8 - Quiz 1

°The latest Windows or Mac OS operating system.

°At least 8 GB of RAM (more memory generally improves performance).

°A hard disk space of about 280 MB.

°Antivirus and spyware protection software

Clue: uprectmo

It is best to use professional, high-quality ___________ as they provide better sound, are more reliable, and are naturally more comfortable for agents.

Clue: eedasth

adequate bandwidth is crucial to ensuring high-quality calls, smooth communication, and uninterrupted service.

Clue: irennett cnnteoiocn

is the primary tool that call center agents need to handle inbound and outbound customer interactions and multichannel communication.

Clue: clal cnteer saftwroe

call center managers can use it for quality assurance and agent training.

Clue: clal redcnroig

. Predictive dialing tools are essential for outbound call centers.

Clue: atuo diilang tloos

integrated into call center software can optimize agent performance and enhance the customer experience.

clue: ceusmtor rntaileshoip mnemnaegat

Call center cloud solutions commonly come with built-in analytics and performance monitoring tools.

clue: atlncayis tloos

management tools to forecast call volumes, predict agent staffing based on historical trends, optimize agent schedules, and monitor schedule adherence.

clue: atlncayis tloos

Bonus Point?

• YES`

• NO