
Quiz Periode Juli 2023
Quiz
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Professional Development
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Professional Development
•
Practice Problem
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Easy
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yang merupakan salah satu indicator very important tiket adalah….
Related dealer
Area
Category
People Code
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apakah menu yang dipilih saat akan melakukan transfer tiket ?
Tiket Response
History Reply
Tiket Time Frame
Worklog
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pilihlah statement yang paling tepat jika konsumen tidak bisa dihubungi (first touch) kecuali,...…
Update worklog sesuai dengan keadaan yang sebenarnya
Mengisi Customer Contacted Date
Merubah handling status not yet
Semua benar
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pilihlah pernyataan yang benar di bawah ini…..
Kolom kilometer bukan merupakan mandatory
Melakukan update pada tiket merged
Mengisi Customer contacted date jika sudah terhubung
Tidak melakukan request transfer tiket jika menemukan case yang bukan di area MD sendiri
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang terjadi jika motorcycle information tidak diisi secara lengkap.….
Tiket tidak bisa di closed
Tidak bisa mengisi worklog
Penilaian ICC tetap 100%
semua benar
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang dilakukan apabila harus closed tiket namun konsumen tidak ingin memberitahukan terkait motorcycle information……
Mengisi dengan data dummy
Melakukan update worklog
Memaksa konsumen memnginformasikan data tersebut
Melakukan propose closed tiket ke AHM
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dibawah ini merupakan data pada customer information kecuali……
Alamat
KM
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