Business English

TRUE or FALSE?

“Delegation will not work unless the employee either is

more resourceful than usual or acts without formal authority.”

• TRUE

• FALSE

Which of the following is the disadvantage of Departmentation by Customer?

• A. There is the possibility of delay in decision-making.

• B. It overemphasizes customers’ needs and may lead to a waste of time and resources.

• C. It does not promote innovation and creativity.

• D. It is more difficult to control regional departments.

Which of the following are NOT the examples of formal organization?

• A. Non-profit organizations & professional associations

• B. Banks & corporations

• C. Government agencies & courts

• D. Classes & groups

1. In the division of labor, how do companies divide tasks?

• A. Ask the workers to do every step 

• B. Specialize the workers in different positions

Which of the following are some of the characteristics of flat organization are:

• A. decentralized, narrow spans of management, having many levels in its hierarchy

• B. centralized, wide spans of management, authority and responsibility concentrated at the top

• C. wide spans of management, having few levels in its hierarchy, centralized

• D. wide spans of management, decentralized, greater delegation of authority to people in middle-management positions

What is the characteristic of diving labor by task?

• A. Workers are looking over their shoulders.

• B. Each individual worker needs only certain skills.

• C. Planners have to grant the right amount of authority.

Which of the following is NOT the characteristic of Departmentation by Territory?

• A. Enhancing face-to-face communication with local interests.

• B. Decreasing administrative costs to successfully run this method.

• C. Grouping an organization's personnel by physical location

• D. Requiring more persons with general manager abilities.

Does the division of labor exist among household members?

• Yes

• No

Time Inc. publishing different magazines such as Fortune, Sports Illustrated, Life,... and having each of those produced by different divisions is an example for:

• A. Departmentation by Process

• B. Departmentation by Product

• C. Departmentation by Function

• D. Departmentation by Territory

When an employee completes a single task repeatedly for long periods,

it can lead to __________ and burnout

• A. boredom

• B. sadness

• C. fear

• D. excitement