MGSC chapter 1

The finance function influences operating decisions about

• capacity expansion

• employee training

• demand forecasts

• delivery promises

Regardless of how departments and functions are individually​ managed, they are always linked together through

• procedures

• executive oversight

• information systems

• processes

The three mainline functions of any business are

• ​operations, marketing, and information technology.

• ​operations, marketing, and finance.

• ​operations, marketing, and management.

• ​operations, accounting, and management.

What do all processes​ have?

• workers and managers

• purchased materials and services

• equipment and facilities

• inputs and outputs

Which of the following are characteristics of service provider​ operations?

• tangible outputs

• perishable outputs

• low customer contact

• low labor requirements

​_______ are the fundamental activities that organizations use to do work and achieve their goals.

• processes

• operations

• tasks

• inputs

If​ "every process and every person in an organization has​ customers," then

• some customers are external and some are internal.

• external suppliers provide only to external customers.

• internal suppliers provide products to external customers.

• no customers can have both internal and external suppliers.

A​ ________ process is a set of activities that delivers value to external customers.

• service

• strategic

• core

• line manufacturing

Which core process includes the activities required to produce and deliver the service or product to the external​ customer?

• new service/ product development process

• supplier relationship process

• order fulfullment process

• customer relationship process

Selecting the transportation mode​ (train, ship,​ truck, airplane, or​ pipeline) and scheduling both​ in-bound and outbound shipments is typically accomplished by which supply chain​ process?

• cross-docking

• sourcing

• warehouring

• logistics