3 OKTOBER 2023
Authored by Ekka A
Other
Professional Development
Used 1+ times
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19 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Apa yang harus dilakukan oleh cabang apabila terdapat kekeliruan penandaan overbooking ?
a. Mengirimkan berita acara ke Divisi AML & CTF paling lambat 2 hari kerja setelah tanggal transaksi dan melengkapi formulir TKP bila transaksi tunai ≥ Rp. 500jt
b. Mengirimkan berita acara ke Divisi AML & CTF paling lambat 5 hari kerja setelah tanggal transaksi dan melengkapi formulir TKP bila transaksi tunai ≥ Rp. 500jt
C. Mengirimkan berita acara ke Divisi AML & CTF paling lambat 7 hari kerja setelah tanggal transaksi dan melengkapi formulir TKP bila transaksi tunai ≥ Rp. 500jt
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Dibawah ini manakah yang termasuk dalam gratifikasi?
a. Pemberian papan bunga duka cita untuk nasabah dari management Bank Sinarmas
b. Pemberian bingkisan ulang tahun untuk nasabah dari BM Bank Sinarmas
c. Petugas Pick Up Service diberikan imbalan uang oleh nasabah agar transaksinya dapat segera dijalankan
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Jika nasabah melakukan penarikan Rp.100jt dari rek nasabah dan uang trsbt disetorkan ke rekening lain milik nasabah sendri, maka teller wajib melakukan?
a.Tidak melakukan Tickmark Kode overbooking
b. Tickmark "Kode overbooking".
c. Membuat Laporan transaksi keuangan Tunai
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apa tujuan Terpasang Voice Recorder disetiap cabang?
a. Untuk merekam pembicaraan internal
b. Untuk proses konfirmasi trx nasabah.
c. Untuk merekam telepon yang masuk
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Pemeriksaan Voice recorder oleh HO dilakukan setiap?
a. 1 bulan sekali
b. 3 bulan sekali
c. 6 bulan sekali
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Sameday Complain Handling (SCH) ialah layanan khusus untuk menangani permasalahan terkait transaksi nasabah Bank Sinarmas melalui e-channel. Yang tidak dapat dilayani permasalahan melalui SCH ialah...
a. Top Up Gopay
b. Top Up Shopeepay
c. Top Up pulsa prabayar seluruh operator
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Jenis asuransi uang tunai yang meliputi asuransi uang di dalam perjalanan sejak uang diterima sampai di tujuan akhir dsebut dengan?
a. Asuransi Cash In Transit (CIT)
b. Asuransi Cash In Save (CIS)
c. Asuransi Cash In Counter (CIC)
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