Negoiation

A manager negotiates a solution to a dispute between colleagues. Why is it important to do this? Select on option.

• To demonstrate responsiveness

• To force an agreement

• To resolve conflict

• To prolong discussion

Answer explanation

The primary purpose of a manager negotiating a solution to a dispute between colleagues is to resolve the conflict. Resolving conflicts in the workplace is crucial for maintaining a productive and harmonious work environment. It helps improve employee morale, teamwork, and overall job satisfaction. While demonstrating responsiveness and facilitating a discussion can be important aspects of conflict resolution, the ultimate goal is to find a mutually acceptable solution that ends the dispute and allows colleagues to work together effectively. Forcing an agreement or prolonging a discussion may not lead to a satisfactory resolution and could potentially exacerbate the conflict.

Which of these is a component of negotiation? Select one option.

• Promoting hostility

• Assertiveness

• Reviewing

• Creating barriers

Answer explanation

Assertiveness is a component of negotiation. Assertiveness involves expressing your needs, preferences, and goals in a clear and confident manner while also being respectful of the other party's perspective. It is an essential skill in negotiation as it helps you communicate effectively and advocate for your interests while working towards a mutually beneficial solution. The other options, such as promoting hostility, reviewing, and creating barriers, are not typically considered components of negotiation; in fact, they can hinder the negotiation process.

This is two part question. An organisation is using a disruptive approach to negotiations with other companies in the same market. What is a feature of this type of negotiation? Select one option.

• Brinkmanship

• Compromise

Answer explanation

A. Brinkmanship

A disruptive approach to negotiation often involves pushing boundaries, taking calculated risks, and being aggressive in pursuit of one's goals. Brinkmanship is a tactic where one party pushes negotiations to the brink of failure or conflict to gain an advantage.

Part two. How is disruptive negotiation used? Select one option.

• To gain competitive advantage

• To build trust

Answer explanation

A disruptive negotiation approach is often employed to gain a competitive edge over other companies in the market. By pushing boundaries and taking bold actions, a company may seek to disrupt the status quo and gain a strategic advantage, such as securing favorable terms, market share, or a dominant position in the industry. It is not typically used to gain trust, as it can be seen as confrontational and risky.

Which of these is a negotiation tactic? Select one option

• Motivating team members

• Swift evaluation

• Conceding

• Bargaining

Answer explanation

Bargaining is a negotiation tactic. It involves the process of give-and-take, where parties involved in a negotiation exchange offers and counteroffers to reach a mutually acceptable agreement. It is a fundamental tactic used in negotiations to find common ground and make compromises to achieve a favorable outcome. The other options, motivating team members, swift evaluation, and conceding, are not typically considered negotiation tactics in the same way that bargaining is.

This is a two part question. Please answer both parts. An office manager has chosen to use integrative negotiation with the administration team to increase efficiency. What is a feature of this type of negotiation? Select one option.

• Information is concealed

• Team interests are aligned

Answer explanation

Integrative negotiation focuses on finding mutually beneficial solutions by aligning the interests of the parties involved, rather than viewing negotiations as a zero-sum game where one party's gain is another party's loss.

Part two. How will using an integrative approach to negotiation benefit the team? Select one option.

• It will encourage honesty

• It will encourage manipulation

Answer explanation

Integrative negotiation encourages open and honest communication among team members. When team interests are aligned and the focus is on creating value for all parties, there is less incentive for manipulation or deceptive tactics. Instead, team members are more likely to share information and collaborate effectively to achieve common goals.