C.S. Ch. 1 Quiz Review

C.S. Ch. 1 Quiz Review

11th Grade

16 Qs

quiz-placeholder

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C.S. Ch. 1 Quiz Review

C.S. Ch. 1 Quiz Review

Assessment

Quiz

English

11th Grade

Medium

Created by

Carolyn Thiel

Used 5+ times

FREE Resource

16 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Goods or services that add to comfort or enjoyment

Amenities

Call Center

Help Desk

Customer Service

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The way people build online networks or contacts and interact with one another.

Customer Service Representatives

Social networking

Call Center

Help Desk

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Reacting to and resolving problems in a way that satisfies the customer

customer care
customer support

reactive role

proactive role

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Place where a group of people use the telephone to provide service and support to customers.

Help Desk

Social Networking

Call center

amenities

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Employees trained in different areas of Customer Service

Help Desk

Customer Service Representative

Buyers market

Customer Service

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Anticipating customers' future needs and determining how the company's products or service can meet them.

Customer Service Representative

reactive role

Help Desk

Proactive role

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Making sure customers are satisfied and will continue to buy the products or services of a business

Customer Service

Buyers Market

Amenities

Proactive Role

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