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C.S. Ch. 1 Quiz Review

Quiz
•
English
•
11th Grade
•
Medium
Carolyn Thiel
Used 5+ times
FREE Resource
16 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Amenities
Call Center
Help Desk
Customer Service
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The way people build online networks or contacts and interact with one another.
Customer Service Representatives
Social networking
Call Center
Help Desk
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Reacting to and resolving problems in a way that satisfies the customer
reactive role
proactive role
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Place where a group of people use the telephone to provide service and support to customers.
Help Desk
Social Networking
Call center
amenities
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Employees trained in different areas of Customer Service
Help Desk
Customer Service Representative
Buyers market
Customer Service
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Anticipating customers' future needs and determining how the company's products or service can meet them.
Customer Service Representative
reactive role
Help Desk
Proactive role
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Making sure customers are satisfied and will continue to buy the products or services of a business
Customer Service
Buyers Market
Amenities
Proactive Role
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