C.S. Ch. 1 Quiz Review

Goods or services that add to comfort or enjoyment

• Amenities

• Call Center

• Help Desk

• Customer Service

The way people build online networks or contacts and interact with one another.

• Customer Service Representatives

• Social networking

• Call Center

• Help Desk

Reacting to and resolving problems in a way that satisfies the customer

• customer care
• customer support
• reactive role

• proactive role

Place where a group of people use the telephone to provide service and support to customers.

• Help Desk

• Social Networking

• Call center

• amenities

Employees trained in different areas of Customer Service

• Help Desk

• Customer Service Representative

• Buyers market

• Customer Service

Anticipating customers' future needs and determining how the company's products or service can meet them.

• Customer Service Representative

• reactive role

• Help Desk

• Proactive role

Making sure customers are satisfied and will continue to buy the products or services of a business

• Customer Service

• Buyers Market

• Amenities

• Proactive Role

What are 4 industries that hire customer service representatives (don't worry about spelling)

Why do companies WANT to hear their customer's NEGATIVE comments?

If your family spends $150 at Wal-Mart each month, what is its value to the company of a 10- year period? BE ABLE TO SHOW YOUR WORK