The Art of Communication in the Modern Workplace

What are essential components of successful communication?

• Identifying the Sender, Receiver, Message, Channel, and Feedback

• Showing Authority, Stern voice, and Confidence

• Nonverbal cues, verbal affirmations, and mental engagement

• Reciprocity, commitment, consistency, and social proof

Which of the following is NOT one of the principles of persuasion?

• Reciprocity

• Commitment and consistency

• Social proof

• Managing expectations

How can one practice active listening with their colleagues?

• Rephrase what the speaker said

• Multitask and focus on their mimic

• Keep looking at their forehead

• Listen to respond

Understanding conflict dynamics includes?

• Acknowledging positive feelings

• Understanding the similarity in goals

• Recognizing the stages of conflict escalation

• Taking the initiative to problem-solve

What conflict resolution technique focuses on listening without judgement?

• Acknowledgement

• Asking questions

• Summarizing

• Reflection

What can be done to prevent workplace conflicts from escalating further?

• Take enough time to cool down

• Be assertive and initiate problem-solving ideas right away

• Sternly direct the outcome to ensure efficiency

• Ask a supervisor to make the decision

What are some approaches to conflict resolution?

• Create urgency

• Collaborative Problem Solving

• Mediation

• Negotiation

What is the power of storytelling in the workplace?

• It helps evoke emotion towards the speaker

• Relatability

• It is memorable

• All of the above

What is NOT an element of a story that can be used to pitch an idea?

• Character Development

• Usability Testing

• Showing Conflict

• Introducing Resolution

Coca cola had a campaign called "Share a Coke". In the context of persuasive communication, which approach are they trying to take?

• Logical reasoning

• Emotional appeals

• Scarcity

• Commitment building