A+ Lesson 3 Quiz

A technician is troubleshooting a video display that is fuzzy. What has caused this?

• 1. Insecure connector

• 1. Burn-in

• 1. Resolution mismatch

• 1. Incorrect color display

A technician is troubleshooting an issue with a computer. Although the computer is on the network, the server will not authenticate a user. What kind of problem does this indicate?

• 1. Disk failure

• 1. Inaccurate date/time

• 1. Cabling issues

• 1. Overheating

A technician retrieved a computer from storage, powered it on, and shortly began to notice a burning smell. What does this indicate?

• 1. Disk failure

• 1. Cabling issues

• 1. Overheating

• 1. Inaccurate date/time

A technician started a PC and, when the vendor’s logo came up, pressed the F10 key. What is the technician doing?

• 1. Restarting the PC

• 1. Accessing the system setup program

• 1. Setting a boot password

• 1. Enabling secure boot

A technician is troubleshooting a failed redundant array of independent disks (RAID) configuration and is unable to access the RAID configuration utility. What does this indicate?

• 1. Disk failure

• 1. Boot process failure

• 1. Controller failure

• 1. Multiple disk failure

A technician is troubleshooting a projector that keeps randomly shutting down. What is the most likely cause?

• 1. Burned-out bulb

• 1. Overheating

• 1. Loose cable between the monitor and display

• 1. Incorrect data source

A desktop technician just fixed an issue where a computer would not connect to a network and verified the computer is communicating with the network again. What should the technician do now that will help with future troubleshooting efforts?

• 1. Document findings.

• 1. Test the theory.

• 1. Establish a plan of action.

• 1. Refer to vendor instructions.

A technician started up a computer and the power-on self-test (POST) issued a short beep. What does this indicate?

• 1. Motherboard problem

• 1. Faulty speaker

• 1. Normal POST

• 1. POST error

Every time a user attempts to save a file, the computer shows an error that reads, "Cannot read from the source disk." What kind of issue does this indicate?

• 1. POST issue

• 1. Drive issue

• 1. Power issue

• 1. RAID failure

A user started a brand-new Windows computer and received a “boot device not found” error. When the technician inspects it, what will they suspect the problem is?

• 1. POST

• 1. BSOD

• 1. GPT

• 1. Pinwheel