Chapter 27: De-escalation

[27.1] Key principles of the critical decision making model (CDM)

-Police ethics

-The values of the police agency

• -_____________

• -The sanctity of the human life

• Proportanality

• Preservation

• Preponderance

• Partiality

[27.2] Five steps of the CDM

Step 1: Collect information

Step 2: Assess situation, threats, and risks

Step 3: Consider police powers and agency policy

Step 4: Identify options and determine best course of action

Step 5:______________________

• Act, review, and re-assess

• Actions, reasoning, and recognizing

• Acting, addressing, and re-addressing

• Abilities, realizing, and reaching-out

[27.3] Benefits of the CDM

-Organize the decision-making process

-__________________________

-Assists officers in explaining their actions after the incident to provide a structured, rational explanation increasing credibility.

• Assists officers to make better decisions

• Assists the department in developing better policies

• Assists the agency in better policies

• Assists officers in developing their skills

[27.4] Behaviors associated with a person experiencing behavioral crisis

-Individual not responding to verbal commands.

-______________

-Agitated

-Talking to themselves

-Poor hygiene 

• Lack of coherence

• Lack of reasoning

• Unresponsive

• MHMR

[27.5] Effectively responding to a person in behavioral crisis

-________________________________________________

-Top priority is to verbally defuse and stabilize the situation.

-Try to get person to a state where they can function and better reason, where voluntary compliance can be achieved.

• Your mission is not to diagnose or treat/solve issues

• Your mission is to diagnose or treat/solve issues

[27.6] Techniques for engaging and making a connection with a person in behavioral crisis

-Request backup and specialized help.

-Don’t rush the situation (unless immediate action is required).

-Focus on calming the situation and minimize the stress level.

-Continually assess and re-assess (Use the CDM model).

-________________________________

-Active listening

-Watch body language (theirs and yours).

-Always be respectful, never dismissive.

• Communicate, communicate, communicate

• Communicate, Chat, Calm down

• Calm down, Communicate

• Call for assistance right away

[27.7] Value of emotional-rational thinking scale

-____________________________________

-Lowering someone’s emotions can help them think more rationally and make better decisions.

-Won’t always be possible, but always worth a try.

• As emotions rise, rational thinking declines.

• As emotions decline, rational thinking declines.

• As emotions rise, rational thinking rises.

• As emotions decline, rational thinking rises.

[27.8] Concepts and importance of active listening

-Paying close attention to what others are saying as well as what they are communicating non-verbally, through gestures and body language.

-_________________________________________________

-In listening, your goal is to understand and gather information about what the person is thinking and feeling.

-Avoid distractions.

-Show the subject that you are listening carefully.

-Use silence to your advantage.

• 80% of your time is spent listening and 20% talking (80/20 rule).

• 70% of your time is spent listening and 30% talking (70/30 rule).

• 60% of your time is spent listening and 40% talking (60/40 rule).

• 90% of your time is spent listening and10% talking (90/10 rule).

[27.9] Non-verbal communications affect interactions with others

- Project the right body language.

-Make eye contact and use open-handed gestures.

-____________________________

• Modulate your tone of voice.

• Watch your tone of voice.

• Watch how you say things.

• Ensure your tone of voice is calm.

[27.1] Key principles of the critical decision making model (CDM)

-_________

-The values of the police agency

• -Proportanality

• -The sanctity of the human life

• Police ethics

• Police integrity

• Police tactics

• Police morals