Generalidades del Servicio al Cliente
Authored by Kevin Mauricio Porras Montero
Social Studies
1st - 10th Grade
Used 4+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"La experiencia del cliente es igual al servicio al cliente"
FALSO
VERDADERO
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Para crear una experiencia se necesita mucho tiempo con el cliente.
FALSO
VERDADERO
3.
REORDER QUESTION
1 min • 1 pt
Según las generalidades de atención, existe un orden sugerido para brindar un servicio al cliente adecuado. Ordénelos según su criterio
Generar confianza
Cerrar la venta
Indagar necesidades
Bienvenida
Despedida
4.
DRAG AND DROP QUESTION
1 min • 1 pt
Un servicio al cliente de excelencia genera (a) y permite (b) su preferencia para (c) visitas.
5.
DRAW QUESTION
3 mins • 3 pts
Dibuje su representación de lo que para usted es SERVICIO AL CLIENTE
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