Case Details

Where in case details can you see contact information of the related user(s) associated to the case as well as any reservations linked to the case?

• Overview Tab

• Timeline

• Solutions Tab

• Attachment Tab

What information can be found in Case details Solutions tab?

• Report a Bug

• Helpful Links

• Resolution sent

• Nova Guide

Attachment tab in case details only show files or attachments sent by and to the user.

• True

• False

Prior to solving the case, you will be required to select one Nova Knowledge article from the suggested list of workflows. 

• True

• False

The mediation card is where you will be able to see if the user needs any mediation based on the contact reason selected?

• True

• False

All related cases will automatically be linked in the "Case Folder".

• True

• False

In what page can we find the Money Transfer Tool?

Both "Become a User" and "Screen Share" can be found in the Case details section?

• True

• False

In which section of the Case View would allow you to quickly see a high-level information about the case?

• Side navigation Bar

• Message Thread

• Case Details

• Timeline

In which section of the case view can you go to open the User's profile?

• Overview

• Solutions

• Attachment

• Message Thread