front office

1. Front office is the point between the guest, management and

other departments.

• smile

• communication

• transportation

• none of the above

2. Uniformed Services of the front office include :

• Bell Desk

• Valet

• Concierge

• All of the above

3. Receiving rooms booking request is the function of section of

front office.

• Reservation

• Bell Desk

• Reception

• Sales & Marketing

4. room and other services of the hotel is an important function

of reservations.

• Cleaning

• Maintaining

• Upselling

• Security of

5. Reception plays key role in the guest at the time of arrival.

• Welcoming

• Registration of

• Rooming

• All of the above

6. Traditionally concierges were

• Keepers of keys

• Maintenance staff

• Reception staff

• Drivers

7. Functions of a cashier are :

• Maintain house bank

• Post room charges

• Settle guest account

• All of the above

8. section is called mobile front office.

• Concierge

• Valet

• Bell Desk

• Cashier

9. heads the front office department

• Concierge Manager

• Bell Captain

• Front Office Manager

• None of the above

10. answers all incoming telephone calls to hotel

• Telephone operator

• Bell Boy

• Front Office Manager

• Cashier