Conflict resolution and crisis management

This type of person stands up for their rights without regard for others

• passive

• aggressive

• assertive

In the six strategies for dealing with difficult people, the first two have to do with?

• avoid being difficult, avoid labels

• use a learning mindset, avoid being difficult

• avoiding labels, and think before speaking

• use learning mindset, think before speaking

In Verbal Judo one of the phrases on what not to say includes?

• continue with your story

• calm down

• let me know what you think

• can you explain

In Verbal Judo, using verbal deflectors includes using the word __ followed with _ words

• and, confrontational

• but, decisive

• and, decisive

• but, professional

The 5 steps in Verbal Judo include which of the following

• ask, set context

• deny, ask

• options, deny

• ask, demand

Types of crisis can include

• drills

• natural disasters

• scheduled maintenance

• remodeling

The four stages of Crisis Management include:

• professionalism, mitigation, response, recover

• mitigation, de-escalation, response, recover

• mitigation, preparedness, response, recover

The lowest level of misdemeanors is Class

• A

• B

• C

A highest level felony is __ degree

• 1st

• 2nd

• 3rd

• State

HAZARDOUS Classification of materials consists of __ categories

• 5

• 9

• 15

• 17