BSR REVIEW

How would an associate know if it's a true body shop refusal?

What should an associate avoid putting on the "Agero Case Owner Feedback"?

Aside from asking the SP if they could tow the vehicle once new FTTL is obtained, what else should an associate needs to ask?

What does an associate need to do if client is not reachable?

Which Job Aid can you review the process of doing Delayed Response once?

Why is there a need for the swoop case to be tagged as complete?

What should the topic of the phone call activity be to close a case?

Which part and section in MS Dynamics should the tagging for BSR 1, 2 and 3 be placed?

What should be the set pick up location type for a BSR 2?

What should the Delayed Response Reason be if the client said a callback will be made once FTTL is set?