Quicky

If a patient needs a refill and they have not been seen in the past 3 months, what do we do?

• Mind my business

• Transfer to MA

• Schedule an appt

• Ask them to have the pharmacy fax over the request

What is the correct closing in a call?

• Thank you for calling, bye

• Thank you for calling AMG medical group

• Thank you for calling AMG

• Have a good day, bye bye

Can we send authorizations to the patient's email?

Do we always confirm the EC when it's someone calling on behalf of the patient?

• Yes

• No

• EC?

• That's non of my business

What do you need a retraining in? (for real)

Where should we be looking for information?

• I don't know

• With my co-worker

• In the playbook

• In my heart