Quicky

Quicky

6 Qs

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Quicky

Quicky

Assessment

Quiz

Practice Problem

Easy

Created by

Marian Hidalgo

Used 1+ times

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6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a patient needs a refill and they have not been seen in the past 3 months, what do we do?

Mind my business

Transfer to MA

Schedule an appt

Ask them to have the pharmacy fax over the request

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the correct closing in a call?

Thank you for calling, bye

Thank you for calling AMG medical group

Thank you for calling AMG

Have a good day, bye bye

3.

OPEN ENDED QUESTION

3 mins • 1 pt

Can we send authorizations to the patient's email?

Evaluate responses using AI:

OFF

4.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Do we always confirm the EC when it's someone calling on behalf of the patient?

Yes

No

EC?

That's non of my business

5.

OPEN ENDED QUESTION

3 mins • 1 pt

What do you need a retraining in? (for real)

Evaluate responses using AI:

OFF

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where should we be looking for information?

I don't know

With my co-worker

In the playbook

In my heart

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