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Which statement regarding communication skills in the workplace is correct?

• The COVID-19 pandemic has revealed the relative unimportance of good communication skills in the workplace.

• Communication skills often rank at the bottom of recruiters’ wish lists.

• Superior communication skills will make you marketable in the workplace of the future regardless of economic climate.

• Today's workers communicate less, not more, since information technology and social media have swept the workplace.

Today's workers communicate less, not more, since information technology and social media have swept the workplace.

• are not as important as technical skills for career success

• are not necessary in today's competitive job market

• are ranked by recruiters at the top of qualities they most desire in job seekers

• cannot be learned; they are innate

Which of the following statements is an accurate description of communication in the workplace today?

• Workers today communicate less than in previous years.

• Technology has not affected how and why we communicate

• Businesses today generate a wide range of messages using a variety of media.

• Businesses today generate a wide range of messages using a variety of media.

The combination of communication, logical reasoning, critical-thinking, teamwork, and management skills used to be referred to as soft skills, but now are being referred to instead as interpersonal skills or _______.

• statistical skills

• professional skills

• emotional skills

• executive skills

Strategic use of e-mail, internet, voice mail, and texting are important in developing your _______.

• on-the-job accuracy

• relationships with your co-workers

• professional image

• productivity goals

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on _______.

• creating an entirely online presence

• promoting from within

• increasing levels of management

• business ethics

Which one of the following statements about today's business environments is correct?

• The number of telecommuting employees is expected to decline in the future.

• All companies assign offices for employees.

• Many employees today no longer need an office; they can work anytime and anywhere.

• Workers today spend more time in offices than workers in the past

Which statement below is an accurate description of today’s workplace?

• Employees can expect to have more managers.

• Very few businesses involve employees in decision making.

• Today's employees can expect to interact with people from many cultures.

• Businesses use social media only to interact with customers.

The term flattened management hierarchies refers to _______.

• renewed emphasis on ethics

• fewer levels of management

• more levels of management

• less individual decision making and communication

The ability to access data on remote servers with a computer or mobile device is called _______.

• presence technology

• cloud computing

• videoconferencing

• podcasting