IMED Team Quiz 1

A patient's mother has called in asking if a report has been completed - are we able to advise them

• Yes

• No

• If they booked the appointment, yes

• Must check age and BACF

A patient has to see if US - Abdomen is BB - when checking Livepro it advises this is BB. What can we tell the patient?

• This scan will attract a fee

• Your scan is not available at this clinic

• Your scan will be BB

• I first need to confirm if you have a valid medicare card

A patient has called up on the Bayside enquiry line to book an MRI - which queue should we send them to?

• NCC

• I should check the transfer rocket first

• Bayside Complex

• Bayside Routine

If a patient has 2 scans on the one referral - which of the following applies?

• Clinic should book these in

• Referral must be protocolled first

• Check if there a Mcdonald's close by to the clinic

• The 2nd scan must be done with 7 days of the first being completed

Workcover has called asking to be sent a patients report - how should you proceed?

• Send it to them once confirming fax number

• Transfer to head office

• Transfer to your TL

• Provide them with accounts email to submit request in writing

In which situation can you NOT cancel the appointment

• Patient's son has called - he booked the appointment

• The scan is a complex modality

• The appointment is linked with another

• The scan is later this afternoon

Which department can we NOT cold transfer to?

• Clinic

• Accounts

• IT

• PACS

A caller has said they are getting texts about a patient that isn't them - what do you do?

• Delete the number from Visage

• Leave folio with no changes

• Call the clinic

• Ask caller to delete all text messages relating to this patient for privacy reasons

A patient has received a missed call from Miranda clinic - what should you do?

• Call the reception line

• Burn Miranda clinic to the ground

• Call Miranda Complex line

• Call SES complex line

A hospital staff member calls to book an inpatient - where should you transfer?

• Clinic

• The regions routine line

• NCC

• The regions complex line