ITE8 - Module 4 Terms

closed-ended question

• An interface that allows the operating system to control power management. Replaces Advanced Power Management (APM). Allows technicians to create power management schemes to get the best performance from a laptop.
• A question that requires a simple answer, such as yes or no, and that is intended to get the most relevant information in the shortest time.
• A video adapter card fan that is used to cool the GPU.
• The printed circuit board (PCB) inside a power supply to which external cables are connected.

cloud storage

• In a virtual machine, the memory needed for the host OS to meet the requirements of each VM and its guest OS.
• A two-part tool used to trace the remote end of a cable for testing and troubleshooting. The tone generator applies a tone to the wire to be tested.
• Authentication that uses a combination of different technologies, such as a password, a smart card, and biometrics, to authenticate a user.
• Online storage that is accessed over the Internet.

data backup

• The operating system and programs that run on a computer system.
• A location in an OS that keeps code isolated from other resources and other code.
• A copy of the data on a computer hard drive that is saved to another storage device or to cloud storage.
• A simple text file written in a scripting language to automate processes and tasks on an operating system.

Device Manager

• An Android setting that defines the format of the home screens and the look and feel of icons, buttons, the color scheme, and animations.
• A Windows utility that displays a list of all the devices installed in the computer and that allows you to diagnose and resolve device problems.
• The light transmission element at the center of optical fiber.
• A snapshot that contains information about a computer's operating system, installed programs, and Registry settings.

Event Viewer

• A network location profile in HomeGroup in which the HomeGroup is not available.
• A Windows component that shows the history of application, security, and Windows system events.
• A security auditing event enabled in Windows Group Policy (in an Active Directory environment) or Local Security Policy (for a single computer). It is triggered by failed attempts at computer login.
• A Windows utility that provides a detailed view of all the printers that are available to a computer.

open-ended questions

• A device in a laser printer that assists in transferring toner from the imaging drum to the paper.
• Questions that allow customers to explain the details of a problem in their own words.
• In Windows 8, a feature that provides quick access to access to Search, Share, Start, Devices, and Settings.
• Remote Authentication Dial-in User Service; an AAA server that performs the authentication on behalf of network devices. The network devices do not store and validate user credentials directly but instead pass the request to the AAA server and forward the response to the user.

preventive maintenance

• Documentation such as searchable knowledge base articles and FAQs, end-user manuals for hardware and software, and help desk ticket databases with ticket resolutions.
• Regular and systematic inspection, cleaning, and replacement of worn parts, materials, and systems.
• A command that starts a separate command interpreter with commands for working with disk partitions.
• Fiber-optic cable that consists of a larger core and that uses LED emitters to send light pulses.

Task Manager

• An older Bluetooth technology with limited capabilities, high power consumption, and a data transfer rate of 24 Mbps.
• A connector form factor that is rectangular with small indentations on each side and that is replacing the mini-USB form factor.
• A Windows permission for files and folders that allows users to see the content of a file or folder, change and delete existing files and folders, create new files and folders, and run programs in a folder.
• A Windows utility that provides a high level of information about how a system is operating, including displaying what programs are running on the computer, the overall resource usage, and detailed statistics about each process.

Troubleshooting

• A 6-pin connector used for connecting a keyboard and mouse.
• A message indicating that a Microsoft Event Viewer security event has been successful. For example, a successful logon from a user triggers an event with this level.
• The systematic process used to locate the cause of a fault in a computer system and correct the relevant hardware and software issues.
• A shortcut that opens File Explorer or Windows Explorer when typed in the Start Button search box.

troubleshooting process steps

• An installation method in which no prompts or other information is displayed. It is based on an answer file that contains simple text that instructs Windows Setup how to configure and install the OS.
• The standard for parallel printer ports.
• A tool used to help diagnose and solve disk-related problems that includes most modern operating systems.
• The steps involved in identifying a problem, establishing a theory of probable cause, testing the theory to determine the cause, establishing a plan of action, verifying full system functionality, and documentation.