Email Communication Quiz

What is the first step in the task analysis related to preparing for email communication?

• Turn on the computer

• Prepare ergonomic workspace

• Access internet browser

• Log in to Gmail account

What do you do after "Turn on computer and access internet browser" in your instructions?

• Watch video tutorial

• Log in to Gmail account

• Create a Gmail account

• Participate in a discussion about email components

Which is the most professional form of introduction on an email?

• how ya goin?

• Oi!

• Hey,

• Dear Alison,

In the task analysis, what is the purpose of the step "Select cc and send to a peer in class"?

• Send a carbon copy to a classmate

• Send a confidential copy to the teacher

• Send a courtesy copy to a colleague

• Save a draft of the email

What is the final step after you have composed the email including subject line and addresse?

• Select bcc and send to yourself

• Use 7 steps to compose an email about uniform concerns

• Send the email

• Find and reply to an email from the teacher

Which step in the task analysis involves a practical assessment of skills related to email communication?

• Complete an online quiz

• Send the email to the teacher

• Participate in a 7-step discussion about email components

• Perform tasks from turning on the computer to sending a professional email

What would be the most unprofessional response to an angry customer

• I will forward your concerns to our manager.

• You are a (insert swear word)

• Don't even reply

• Thank you for letting us know your concerns, I will follow up with you in the next 24 hours.