
Email Communication Quiz
Authored by Candace Baldo Ortiz
Computers
9th Grade

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7 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is the first step in the task analysis related to preparing for email communication?
Turn on the computer
Prepare ergonomic workspace
Access internet browser
Log in to Gmail account
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What do you do after "Turn on computer and access internet browser" in your instructions?
Watch video tutorial
Log in to Gmail account
Create a Gmail account
Participate in a discussion about email components
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is the most professional form of introduction on an email?
how ya goin?
Oi!
Hey,
Dear Alison,
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
In the task analysis, what is the purpose of the step "Select cc and send to a peer in class"?
Send a carbon copy to a classmate
Send a confidential copy to the teacher
Send a courtesy copy to a colleague
Save a draft of the email
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the final step after you have composed the email including subject line and addresse?
Select bcc and send to yourself
Use 7 steps to compose an email about uniform concerns
Send the email
Find and reply to an email from the teacher
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which step in the task analysis involves a practical assessment of skills related to email communication?
Complete an online quiz
Send the email to the teacher
Participate in a 7-step discussion about email components
Perform tasks from turning on the computer to sending a professional email
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What would be the most unprofessional response to an angry customer
I will forward your concerns to our manager.
You are a (insert swear word)
Don't even reply
Thank you for letting us know your concerns, I will follow up with you in the next 24 hours.
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