What is the role of IT support?

• Diagnosing and resolving technical problems

• Providing guidance and troubleshooting steps

• Performing routine maintenance tasks

• All of the above

What is the purpose of user training in IT support?

• To provide guidance and troubleshooting steps

• To offer training sessions for users

• To create documentation and knowledge base articles

• To diagnose and resolve technical problems

What is the main benefit of IT support?

• Efficient use of technology resources

• Minimization of downtime and disruptions

• Enhanced user satisfaction

• All of the above

What is the role of Tier 1 support?

• Handling basic user inquiries and technical issues

• Dealing with advanced technical issues

• Resolving the most complex and specialized issues

• Collaborating with developers or engineers

What is the purpose of documentation in IT support?

• To provide guidance and troubleshooting steps

• To offer training sessions for users

• To create documentation and knowledge base articles

• To diagnose and resolve technical problems

What is the main challenge in IT support?

• Continuous learning and skill development

• Balancing user demands and resolving issues efficiently

• Maintaining security and handling sensitive information

• All of the above

What is the trend in IT support?

• Automation and artificial intelligence

• Remote and cloud-based solutions

• Both automation and remote support

• None of the above

What are the types of IT support?

• First-Level Support (Tier 1), Second-Level Support (Tier 2), Third-Level Support (Tier 3)

• In-House IT Support, Outsourced IT Support, Hybrid Models

• Remote Support, User Assistance, Software and Hardware Maintenance

• All of the above

What are the tools used in IT support?

• Remote desktop software, ticketing systems, monitoring tools

• Hardware repairs, equipment installations, software updates

• User training, documentation, knowledge base articles

• All of the above

What are the ethical considerations in IT support?

• Adhering to ethical standards and protecting user data

• Handling sensitive information with care

• Maintaining privacy and security

• All of the above