What is the purpose of ITIL?

• To improve the efficiency of IT services

• To align IT services with business goals

• To enhance customer satisfaction

• All of the above

How many core service lifecycle stages are there in ITIL?

• 3

• 4

• 5

• 6

Which of the following is an example of a service process in ITIL?

• Incident Management

• IT Operations

• Technical Management

• All of the above

What are service functions in ITIL?

• Specialized teams or groups within an organization

• Processes that support each service lifecycle stage

• Roles and responsibilities of individuals

• Resources and capabilities needed to deliver IT services

What are the benefits of ITIL?

• Improved service quality and customer satisfaction

• Enhanced IT operational efficiency

• Better alignment of IT services with business objectives

• All of the above

Which is the entry-level certification in ITIL?

• Practitioner

• Intermediate

• Expert

• Foundation

How can organizations implement ITIL?

• By assessing current IT service management practices

• By training staff and defining roles and responsibilities

• By creating documentation and service catalogs

• All of the above

Is ITIL technology-agnostic?

• Yes

• No

• Depends on the IT environment

• None of the above

What are the challenges in implementing ITIL?

• Resource-intensive and requires changes in organizational culture

• Resistance to change

• Ongoing commitment to ITIL principles

• All of the above

What does ITIL 4 focus on?

• Agile and DevOps

• Digital transformation

• Flexibility and customer-centricity

• All of the above