IT ENGLISH: Research Project Topics - ITIL

IT ENGLISH: Research Project Topics - ITIL

Professional Development

10 Qs

quiz-placeholder

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IT ENGLISH: Research Project Topics - ITIL

IT ENGLISH: Research Project Topics - ITIL

Assessment

Quiz

Computers

Professional Development

Hard

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OXFORD SCHOOL

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of ITIL?

To improve the efficiency of IT services

To align IT services with business goals

To enhance customer satisfaction

All of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many core service lifecycle stages are there in ITIL?

3

4

5

6

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of a service process in ITIL?

Incident Management

IT Operations

Technical Management

All of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are service functions in ITIL?

Specialized teams or groups within an organization

Processes that support each service lifecycle stage

Roles and responsibilities of individuals

Resources and capabilities needed to deliver IT services

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the benefits of ITIL?

Improved service quality and customer satisfaction

Enhanced IT operational efficiency

Better alignment of IT services with business objectives

All of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is the entry-level certification in ITIL?

Practitioner

Intermediate

Expert

Foundation

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can organizations implement ITIL?

By assessing current IT service management practices

By training staff and defining roles and responsibilities

By creating documentation and service catalogs

All of the above

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