Chapter 2 - Management Learning Past to Present

The assumption that people are complex with widely varying needs is most associated with the ______ management.

• classical

• neoclassical

• behavioral

• modern

The father of scientific management is __________.

• Weber

• Taylor
  

• Mintzberg

• Katz

When the registrar of a university deals with students by an identification number rather than a name, which characteristic of bureaucracy is being displayed and what is its intended benefit?

• division of labor, competency

• merit-based careers, productivity

• rules and procedures, efficiency

• impersonality, fairness

If an organization was performing poorly and Henri Fayol was called in as a consultant, what would he most likely suggest to improve things?

• Teach managers to better plan and control.

• Teach workers more efficient job methods

• Promote to management only the most competent workers.

• Find ways to increase corporate social responsibility

One example of how scientific management principles are applied in organizations today would be:

• conducting studies to increase efficiencies in job performance

• finding alternatives to a bureaucratic structure

• training managers to better understand worker attitudes

• focusing managers on teamwork rather than individual jobs

The Hawthorne studies raised awareness of how _________ can be important influences on productivity.

• structures

• human factors

• physical work conditions

• pay and rewards

Advice to study a job, carefully train workers to do that job, and link financial incentives to job performance would most likely come from ___________.

• contingency management

• Abraham Maslow

• scientific management

• Henri Foyol

The highest level in Maslow's hierarchy includes ____________ needs.

• safety

• esteem

• self-actualization

• physiological

When people perform in a situation as they are expected to, this is sometimes called the ________ Effect.

• systems

• contingency

• open-systems

• Hawthorne

Resource acquisition and customer satisfaction are important when an organization is viewed as a(n) _________.

• bureaucracy

• closed system

• open system

• pyramid