Pre Training Quiz

1.       Effective listening means (select the best answer)

• While listening, think of what to reply or respond

• Quickly respond if you have the answer

• Actively listen and then clarify

To ensure effective communication, we must take into consideration the psychological context. Which means we need to consider the working relationship that we have with whom we communicate.

• TRUE

• FALSE

Those who are the EXPRESSER type tend to speak rapidly and in an animated manner. At the same time, they are usually not precise in their communication

• TRUE

• FALSE

Process of transmitting or sharing information, ideas, opinions, facts  from one person to another person or to a group of people is known as

Which of this isn't one of the Cialdini’s Principle?

• LIKING

• SOCIAL PROOF

• EXPERT

Things are more attractive when they are limited or not easily available.

This is known as __________, in the psychology of influence

• LIKING

• SCARCITY

• SOCIAL PROOF

A passive-aggressive person tends to mutter to himself rather than expressing his concerns

• TRUE

• FALSE

To communicate with a THINKER, it is recommended that we

• Give him time and space to think through

• Show emphatic and focus on his feelings

• Encourage him to speak up

• Summarize what he said

This power comes from the individual’s knowledge, skills or experience

• COERCIVE POWER

• EXPERT POWER

• POSITION POWER

• REFERENT POWER

Clarity of voice includes (select as many that apply)

• VOLUME

• PACE

• PROJECTION

• NONE OF THE THREE