Quizizz BTB

the most important example of conversational etiquette between staff and guests

• impolite and friendly

• noisy, polite and friendly

• greeting, body posture, and friendly

• messy and noisy

An example of handling a complaint from a video that we showed earlier

• fight and feel that you are the most righteous

• apologize, provide new food or drink and give compliments to guests

• vague and irresponsible

• blame others

The most important thing in taking orders is so that there are no mistakes with the order

• not care

• indifferent

• hurry up

• repeat order

procedures for handling complaints

• LEARN, L is listening, that is listening to guests' complaints and complaints, E is empathy, we have to be empathetic to the guest, then A is apologize, that is, apologizing to the guest, R is reaction, we have to give a good and polite reaction to the guest so that the guest doesn't get even more annoyed. because of the complaint, then the last N, namely notify us, after we have done this, we are obliged or have to notify the superior who is in charge at that time.

• Run away and don't want to know because they don't feel guilty about what they are complaints

The most important thing to start a conversation with guests

• indifferent and sullen

• greeting and smile

• gave a cynical look

• speak impolitely

"I don't eat meat." That's means she is a .....

Examples of Korean food below are ....

• tteokbokki, japchae, and mandu

• Pizza, burger and spaghetti

• Nasi goreng, rendang, dan soto

• Sashimi, sabhu sabhu, and ramen

How do we react when guests ask for menu recommendation?

• Ask if there are any requirements for the food and recommend the best menu that meets the requirements

• recommending the menu carelessly

Which one is korean restaurant?

• 
• 

What is the theme of the restaurant?

• Korean

• Western

• Balinese

• Sundanese