OM M4

refers to the tangible or intangible results a business or organization generates through its various processes and activities.

Understanding the _____ is crucial for optimizing processes, improving quality, and enhancing overall organizational performance

are physical products that customers can see, touch, and possess, such as automobiles, smartphones, or clothing.

• Tangible Outputs

• Intangible Outputs

• Quality

are services that are experienced by customers but cannot be physically held, like consulting services, healthcare, or online streaming platforms.

• Intangible Outputs

• Tangible Outputs

• Customization

outputs refers to how well they meet customer expectations and adhere to predefined standards.

• Quality

• Service Quality

are tailored to individual customers' specific needs and preferences, providing a more personalized experience.

• Customized Outputs

• Customization

are uniform and produced in large quantities, often for mass markets. C

• Standardized Outputs

• Customized Outputs

in outputs refers to the extent to which there are differences or variations in the characteristics of the outputs.

• Variability

• Scalability

is important to maintain consistent quality and customer satisfaction.

• Minimizing variability

• Variability

of outputs refers to the quantity produced or delivered within a given timeframe.

• Volume

• Scalability