CS Revision

[EFFECTIVE COMMUNICATION]

What is communication?

• A one-sided process involving only speaking.

• The exchange of messages between two or more parties.

• A process limited to written forms only.

•   A technical term for public speaking.

[EFFECTIVE COMMUNICATION]

Which step in the communication process involves converting thoughts into words, symbols, or gestures?

• Encoding.

• Decoding.

• Feedback.

• Noise.

[EFFECTIVE COMMUNICATION]

What is feedback in the communication process?

• The sender's initial message.

• A response or reaction to the message.

• The medium used for communication.

• The context in which the message is delivered.

4. [EFFECTIVE COMMUNICATION]

6. In the context of the 7Cs of communication, what does "Clarity" refer to?

• The use of appropriate language for the audience.

• The use of engaging visuals.

• A message that is concise and to the point.

• The receiver's response to the message.

[EFFECTIVE COMMUNICATION]

Noise in the communication refers to:

• Background music in a video presentation.

•    A physical disturbance that affects communication.

• The encoding of the message.

• The feedback from the receiver.

[EFFECTIVE COMMUNICATION]

Which of the following is an example of a psychological barrier to communication?

• Speaking too fast.

• Using technical jargons.

• Cultural differences.

• Prejudices and personal biases.

[BUSINESS MEETING]

Which of the following is a key to conducting an effective meeting?

• Keeping the meeting focused and on-topic.

• Scheduling the meeting a month in advance.

• Setting a vague agenda.

• Ignoring time limits to ensure thorough discussions.

[BUSINESS CORRESPONDENCE]

What is a key purpose of business correspondences?

• Sharing of personal anecdotes.

• Communicating important business information.

• Discussing business and personal matters.

• Building long-lasting relationship with customers.

[BUSINESS CORRESPONDENCE]

In business correspondence, what does the term, ‘CC’, refer to?

• Carbon copy, indicating additional recipients of the message.

• Correct copy, indicating a revised version of the document.

• Confidential content, indicating the classified nature of the message.

• Carbon copy, indicating external recipients of the message.

[BUSINESS CORRESPONDENCE]

Which type of business correspondence is typically used to seek employment?

• Cover letter.

• Enquiry letter.

• Offer letter.

• Acceptance letter.