PAG - Day 1 Review

What equipment is used in the photo?

• Winch

• Jump Pack

• Dolly

• Skates

This is the mileage that SP traveled from their facility going to the disablement location.

• En route miles

• Loaded miles

• Deadhead miles

• Extra miles

What is PAG's opening spiel?

• Hi, thank you for calling Provider Advocate Group Accounts Team. This is _____, how may I help you?

• Hi, thank you for calling Provider Advocate Group. This is _____, how may I help you?

• Hi, thank you for calling PAG Accounts Team. This is _____, how may I help you?

What equipment is used in the photo?

• Skates

• Jump Pack

• Soft Strap

• Winch

How long is our hold time and how many times can we place a call on hold?

• One time hold of 5 minutes.

• One time hold of 4 minutes.

• We can place the call on hold twice for 2-3 minutes.

Which of these is not one of Agero's special service offerings?

• VRM

• ASM

• SPST

• SLM

What is Agero's biggest value proposition?

• Fair payment & pricing

• Volume

• Consultative

• Advanced Technology

For our KPI, what is the passing score for CES?

• 5.0

• 3.80

• 4.50

• 4.80

Which of these is not part of our verification process in calls?

• Name

• Vendor ID (VID)

• Company name

• Tax ID

What is the GVWR for Medium Duty?

• up to 10,000 lbs

• in excess of 10,000 lbs

• in excess of 20,000 lbs