Bus. Writers Ch. 3

The second phase of the 3x3 writing process begins with

• analyzing the audience

• composing the message

• researching the topic

• organizing the message

Before composing a business document, you should gather information that will answer which of these questions

• Will I have enough time to complete thorough research?

• What is the receiver to do?

• What information will be the easiest to locate?

• How will I use this information?

Which of the following would require a formal research method?

• routine e-mail messages

• business letters

• long reports and proposals

• oral presentations

As interns in human resources management, Brad and his team are administering a professionally developed employee questionnaire to collect information on workplace violence. This type of research produces data that is considered ____.

• firsthand information

• informal documentation

• supplementary, secondary information

• scientific experiment

Quality Building Materials Inc. has developed a new whole-house weather blanket and needs to determine the price point at which builders would switch to this new product. The best research method for this is a ____.

• manual search of other companies' price lists

• interview with a local builder

• internet search of insulation values for weather blankets

• scientific experiment that presents price choices with controlled variables

Anna is sending a persuasive memo to her staff asking them to participate in the new wellness program. Which of the following sources of information would be most appropriate to help Anna shape an effective persuasive message for her staff?

• tightly controlled experimentation

• library research

• questionnaires and surveys of employees

• research in company files

Which of the following is an advantage of the direct strategy?

• minimizes a negative reaction

• respects the feelings of the reader

• saves the reader's time

• encourages a fair hearing

Which of the following business messages would use the indirect strategy?

• an email message to staff introducing a new employee

• an oral presentation detailing the specifics of a new company wellness initiative

• a letter to a coworker congratulating them on a recent promotion

• a letter to a customer denying their request for credit

The indirect strategy is most appropriate for what kind of message?

• bad news

• sensitive

• persuasive

• all of the choices

Match the following

• comma splice

• a broken-off part of a sentence

• complex sentence

• contains only one independent clause

• compound sentence

• contains an independent clause and a dependent clause

• simple sentence

• contains 2 independent clauses

• sentence fragment

• 2 independent clauses joined by a comma without a conjunction