ITC: 3.4 3.4 Motherboard Troubleshooting

What does a black screen with a white cursor or continuous reboots before login indicate?

• A corrupted device driver

• Faulty hardware

• Window's software glitch

• All of the above

What can you do to resolve a black screen issue during startup?

• Disconnect non-essential peripherals and try rebooting

• Update the drivers

• Disable all non-essential applications and reboot

• All of the above

What should you do if the screen goes black after the operating system loads?

• Check physical and configured connections on the device and display

• Try using a different display monitor and cable

• Check the brightness setting

• All of the above

What is the recommended solution for distended capacitors on the motherboard?

• Replace the failed capacitor

• Replace the entire motherboard

• Reinstall or roll back device drivers

• Reset to default settings using core BIOS/UEFI configurations

What are the possible behaviors of a computer with a failing power supply?

• Unexpected shutdowns

• Continuous reboots

• Failure to power on

• All of the above

How can you test if a power supply is failing?

• Test the voltage supplied on a motherboard connector

• Test the voltage supplied on a hard disk connector

• Check if the power supply wire is connected to the motherboard

• All of the above

What can cause boot errors during the power on self-test (POST)?

• Malfunctioning motherboard

• Incompatible hardware

• Connection issues

• All of the above

What should you do if a computer system experiences intermittent device failures?

• Replace the failing device immediately

• Update the device drivers

• Reboot the system

• Ignore the issue as it will resolve on its own

What can cause missing BIOS/UEFI settings?

• Failure of the motherboard battery

• Improper shutdown of the system

• Corrupted BIOS/UEFI firmware

• All of the above

What are the possible causes of overheating in a computer system?

• Inadequate air flow

• Improperly installed fans

• Failing fans

• All of the above