Consumer Knowledge

What are consumer rights?

• Consumer rights are a set of guidelines that businesses follow to ensure customer satisfaction.

• Consumer rights are a set of legal and ethical principles that protect individuals from unfair business practices and ensure their rights to safety, information, choice, and redress.

• Consumer rights are laws that protect businesses from unfair practices by consumers.

• Consumer rights are a set of rules that govern the relationship between businesses and government agencies.

Name one consumer protection law in your country.

• Consumer Protection Act

• Product Liability Law

• Fair Trading Act

• Consumer Rights Act

What is the purpose of consumer protection laws?

• The purpose of consumer protection laws is to give businesses an advantage over consumers.

• The purpose of consumer protection laws is to increase the cost of goods and services for consumers.

• The purpose of consumer protection laws is to limit consumer choices and options.

• The purpose of consumer protection laws is to protect consumers from unfair or deceptive practices by businesses.

What are some common consumer trends?

• Increased online shopping, demand for personalized products and experiences, sustainability and eco-friendly choices, and the rise of social media influencers.

• Decreased online shopping, demand for generic products and experiences, disregard for sustainability and eco-friendly choices, and the decline of social media influencers.

• Increased in-store shopping, demand for standardized products and experiences, disregard for sustainability and eco-friendly choices, and the decline of social media influencers.

• Decreased online shopping, demand for personalized products and experiences, disregard for sustainability and eco-friendly choices, and the decline of social media influencers.

Why is it important for consumers to be aware of their rights?

• Consumers can ignore their rights and still make informed decisions.

• Consumers have no way to protect themselves if their rights are violated.

• Consumers should rely solely on businesses to inform them of their rights.

• Consumers need to be aware of their rights to make informed decisions, protect themselves, and seek remedies if their rights are violated.

What are some examples of unfair business practices?

• Price fixing, false advertising, monopolies, unfair competition

• Bargain deals, customer loyalty programs, competitive pricing

What can consumers do if they believe their rights have been violated?

• Consumers can post about the violation on social media.

• Consumers can gather evidence, contact the company, file a complaint, and seek legal advice.

• Consumers can confront the violator directly.

• Consumers can ignore the violation and move on.

How can consumers protect themselves from scams and frauds?

• By not checking the credibility of sellers or websites

• By being cautious and following the steps mentioned above.

• By sharing personal information with strangers

• By clicking on suspicious links and emails

What are some factors that influence consumer buying decisions?

• price, quality, brand reputation, product reviews, personal preferences, social influence, and marketing strategies

• color, size, availability, packaging

• discounts, warranties, product placement, online reviews

• product features, customer service, convenience, advertising

What role does advertising play in consumer behavior?

• Advertising has no impact on consumer behavior.

• Advertising only affects consumer behavior for low-cost products.

• Advertising primarily influences consumer behavior through price discounts.

• Advertising influences consumer behavior by shaping perceptions and creating desire for products or services.