Business Process Management-Q1

Which of the following is a series of chain of events, activities and decisions involving several actors and objects, triggered by a need and leading to an outcome that is of value to a customer?

• Standard

• Process

• Policies

• Operating Procedure

Which of the following fault not repaired in a timely manner and fault repaired but customer pays more than expected?

• Abnormal Accounting

• Positives Outcomes

• Negative Outcomes

• None of the choices

Which of the following fault repaired immediately with minor intervention and

and fault repaired, covered by warranty?

• Abnormal Accounting

• Positives Outcomes

• Negative Outcomes

• None of the choices

  Which of the following statement is not part of the three dimensions of process performance?

• Time

• Cost

• Quality

• Users

  Which of the following statement is not part of the business process?

• Customer

• Data

• IT Infrastructure

• Employee

• Transformational

  Which of the following statement body of principles, methods and tools to design, analyze, execute and monitor business processes, with the aim of improving their performance?

• Time

• Cost

• Quality

• Business Process Management

The primary role of Information Technology is to make money

• True

• False

The extension of markets, shrinking the organization

• True

• False

According to Bill Gates, the first rule of any technology used in business is that automation to applied to an efficient operation will magnify the efficiency

• True

• False

According to Bill Gates "The second is that automation applied to an inefficient operation will magnify the inefficiency.”

• True

• False