Knowledge Check - Secured Standards 1

Secured Standards - call validation applies to all inbound calls and emails.

• True

• False

I can ask the caller to verify a personal email address as one of the verification checks.

• True

• False

Which of the following statement best describes Secured Standards?

• Profile Validation is done to avoid wrong traveler booked. 

• An internal set of processes used to protect the agent being penalized for wrong booking and ADMs. 

• Procedures and processes designed to protect customers' and travelers' data while preventing an unauthorized, fraudulent purchase. 

• A set of security questions to protect BCD business. 

If the caller gets one out of two questions correct, can you proceed with the call?

• Yes

• No

Since a PNR record locator is provided by the caller, you can immediately action on the booking without verifying the name of the traveler.

• True

• False

What is the basic rule of handling a non-profiled travel request if the client does not have a guest traveler form policy in place? 

• No profile, no booking

• Receiving the traveler's information via email is accepted

• Receiving the traveler's information over the phone is accepted

• None of the above

There are ______ caller types discussed in the training.

• Eight

• One

• Seven

• Four

The agent needs to make it obvious and use voice recognition for repeated caller or recognized voice.

• Yes

• No

There are some exceptions where if the call validation fails, we can still continue with updates to the PNR.

• True

• False

"Only accept corporate e-mail addresses from callers as found in the profile". Is this statement True or False?

• True

• False