Set A - CHRA

Basic background information is provided. The history of the organization, culture, and the basics of various HR subjects are covered. The aim is to make the employee feel welcome, provide a general understanding of the organization, and start to socialize them with regard to the policies and procedures.

• Job Instruction
• Employee Orientation
• Coaching
• Interview

The trainer explains the job in its proper sequence and demonstrates how it should be done. The trainee tries to replicate the methods and receives feedback from the trainer.

• Coaching
• Job Instruction
• Mentoring
• Apprenticeship

True or False: Coaching is same as understudy method

• True
• False

An Instructional System is composed of:

• Problem Diagnosis
• Program Design
• Program Delivery
• Program Evaluation
• Program Planning

Employees learn much from peers. Surveys have found as much as 80% of what employees learn on the job, they learn formally.

• True
• False

A temporary team, often consisting of people from different areas or functions, that works on real projects.

• Project Teams
• Cross-functional teams
• Functional teams

A figure who is often 8 to 15 years older, and 2 or 3 levels above provides career advice, hints on how to tackle problems, and demonstrates interpersonal/ political skills by example.

• Coaching
• Mentoring
• Shadowing

This normally involves craft positions (plumbers, carpenters, electricians, linemen, etc.). It normally lasts 2 to 5 years (the average being four years). It primarily involves on-the-job training under the direction of an experienced person. It also frequently has a classroom component.

• Apprenticeship
• Learners
• Internship

Individual Differences refers to trainee's intelligence, motivation, aptitudes and interests that should not be taken into account.

• True
• False

Trainees are given in-depth descriptions (5 to 30 pages) of the experiences of disguised organizations. This allows them to see the experiences of numerous managers in a short period of time. Hopefully, the trainees will not repeat the same mistakes as the characters in the case. The case, however, is pre gathered information.

• Mini-thesis
• Case Study
• Report