A customer calls in stating that there is a suspicious vehicle parked on the street for over two days now. Which template will this fall under?

• Maintenance

• General

• Sales/Leasing

• Resident Concern

How do you disposition a Monroe County call?

• Answered

• Patched

• Message Sent

• No Answer

A caller received an email from our assistant Dallas. Which account are they calling?

• Boon Edam

• Shore Funding Solutions

• Accelerate Tax

• Fora Financial

This account offers loans and lending to small businesses.

• Fora Financial

• Capital Fundings LLC

• 1 West Finance

• Abrasive West

I currently have $50 on my laundry card with the picture of the lady sitting on the washer. I would like to add an additional $50. Can you assist me please?

• Yes

• No

• Contact the Main Office

Thank you for calling A&T Locksmith also known as _____. How may I help you?

A trucker reached out to Belmont Metals requesting to speak with the person in charge of the delivery department. What would you do?

• Take a message to have the call returned

• Take a message and dispatch (Cold Transfer)

• Patch (Warm Transfer)

• Take a message and dispatch (Warm Transfer)

A caller does not have an email address to provide to fill in the webform for Accelerate Tax. What do you advise them to do?

• Visit the website

• Apply a dummy email ([e-mail])

• Ask them to give a call back

• Ask them to give a call back between 10am- 6pm

H&R Healthcare. How may I help you?
There is a specific information you need to let the caller know and also a specific question.

What are they?

What are the 4 Catholic Charities Clinics?

• Bayshore Clinic
  
  Medford Clinic

  
  Bayshore Children's Counseling

  
  Medford Children's Counseling

• Bay Shore Clinic

  
  Medford Clinic

  
  Bay Shore Children's Counseling

  
  Commack Children's Counseling

• Bay Shore Clinic

  
  Medford Clinic

  
  Medford Children's Counseling

  
  Commack Children's Counseling

• Poly Clinic
  
  Victoria
  
  Tampion
  
  OKEU